cancellations

If you’re unable to attend class, let us know as soon as possible. Our early (no-penalty) cancellation windows are as follows:

  • SOCIAL PUPPY | 8 hours+ prior

  • COURSES (Good Puppy, Reliable Puppy, etc.) | 72 hours+ prior

  • PRIVATE SESSIONS | 24 hours+ prior

Even if late, cancellations are always appreciated. They give others an opportunity to take class and help our trainers prepare. 


refunds + credits


early cancellation

If you early cancel, we’ll provide a full credit or refund!



inability to complete

If Social Puppy becomes inappropriate for your puppy or they age out at 20 weeks, we’ll credit or refund the value of your remaining sessions.